I wish you a happy and successful week.
Having had a few days to think about the many areas I would like to share with you, areas and observations that may make your job and relationships easier, because as you know this can get tough at times.
We live in an age of instant gratification, overnight delivery, 24/7 service, immediate lines of credit approval. Companies have to live to pretty high expectations because if they don’t deliver the competitor will. Studies have indicated people are willing to pay a little more for better, more reliable and quality service.
Hold on! This is a two-way street. Sometimes you will be on the customer side, other times you will be on the service side. It does not matter what job you have. Your co-workers and you have a lot of interaction at the workplace so you can be on either side of the fence.
It is important that you realize that service is an attitude much more than a function. At least that is my perception. Your own personal habits and ethics come into play as well.
Can you service a person without satisfying them? Absolutely.
Not everyone is born with the desire to go out of their way for other people, particularly if it comes to pleasing them. Fortunately sometimes the willingness to transcend their poor attitudes and take price in their job they survive the transformation.
Keep in mind that no matter what your attitude is you have the option to improve it. It’s up to you. It can help you in your interpersonal relationships and they can save your job. Another fact is that more people are terminated from their jobs because of negative attitudes.
I personally know of a person who went in as a receptionist-clerk at a University starting at $13,000 a year and when she left she was making $35,000. It was pay raise after raise and promotion after promotion all because everyone wanted her to be the one to assist them with their situation. Word got around she was the greatest assistant they ever had. She worked there for approximately 9 years. All because she was dedicated to serving people by meeting their expectations. So as you can see it is doable.
She was viewed with admiration and respect from colleagues, visitors, friends and of course her family.
Positive language is the art of using words and phrases to create a positive image in the other persons’ mind. When speaking always use positive language. The use of affirmative terms, and definite statements such as “I will” instead of “I’ll try” is the way to go. It takes being very aware of what you say, but after a while, it will come naturally to you. When I did my seminars we use to do role-playing and believe or no it was not always easy for everyone. Habits take being aware of what you are doing and practice.
You can learn a lot about your attitude and how you can do things better when interacting with people. Watch how you are treated by friends, co-workers, service people when you are the customer. Start evaluating yourself and see if you can discover some new ways to make people happy.
I’ll leave you with this thought from Lou Holtz: “Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.”
I would say “Motivation determines your persistence. Thoughts determine what you do.”
I will continue in a couple of days with another subject that brings about conflict, and strained relationships, effective communication.
I would greatly appreciate it if you let me know if this information deserves a “Like” Feel free to share with anyone who may benefit from it.
If there is a subject that you would like to speak on that would help you in your job, please drop me a line. Go to the contact page, please.
Keep smiling, keep happy, together we can make this a better world.