Effective Communication-Part 2

Hello friends:

I hope you’re maintaining your spirits up and enjoying the warm weather we are having.

My sincere appreciation for the great reception to this free training that I am offering to everyone.  It really is of great value for human relations and certainly will make for better relationships.  

Now down to business:

You don’t have to agree with everything you hear, however, we must show empathy, not sympathy.

Objectively listen to the person speaking. Concentrate on what is being said, don’t get ahead of yourself thinking of an answer, just listen to the entire message, not just part of the message.

Example:

In a business setting it would go something like this:

Empathy:

“What I hear is that you have lost several sales this month because you could not give the buyers a price on specs they wanted to buy?  Is that what you are saying”?

VS. Sympathy:

“Don’t feel down, we’ve all lost sales.  Please, don’t feel bad about it, it really is not your fault”.

 There are other styles os empathetic listening, if you want more examples, please drop me a line at my email: ann@journey-for-a-betterlife.com or fill out the form below.

These are Critic Mode, Defensive, Interrogator and the Diagnostic Mode. (Speaker)

We will end this session with some listening tips that you can start using immediately.

Listening Tips:

  • Eliminate distraction. Such as shuffling through papers, appearing distracted by something, (looking blank) writing or reading notes, answering the phone, making a phone call. 

  • Eliminate physical barriers if possible. The distance in which most people feel comfortable is around 3 feet. Never closer unless of course, the person is in your personal circle.

The information I am making available to you may be known to you already so this will help as a “brush up” on these skills.   If you are new to this type of training I suggest you apply one thing at a time. Once you master the one that interested you go the next.  I suggest you don’t try to remember all of them at once.

This is a great tool for those that deal with clients and a great tool to improve communication with your family and social circle.o

Next blog we will talk about using body language effectively (a separate blog on body language will be done at a later date. Please let me know below, if you would like more examples for better understanding or if you have any comments or would like to be on our email list. Please share with your friends and keep coming back for more. Thanks!

Keep well and be happy,

Ann

 

Published by

ANN I. QUINONES

As a professional trainer and life coach my goal is to help you attain a meaningful life. We are living in a world of chaos, where technology has taken away our humanity. Peace, joy and happiness begins with each one of us. It is our choice. It will be impossible to attain peace unless we learn to understand ourselves, control our thoughts, respect others as well as nature and all living creature. Let peace begin with each of us. Let's learn the importance of learning the powe of thoughts. Let's take our humanity back. I'm sure you know we need to take action to better the quality of life. not only for ourselves, but also for generations to come. Please join me on this journey, let me have your thoughts. Thank you, keep smiling. Ann 🌻 https://journey-for-a-betterlife.com https://78.media.tumblr.com/2895035a8db3e6103a583eac57a85df0/tumblr_njqladrXvW1u6kjxyo1_500.jpg Women are staying in the workplace longer, some by choice others because they need the extra income. I am one of those women that have been fortunate enough to have loved everything my journey in the workplace. Combining motherhood, with all the different rolls we are called upon to play, we more often than not neglect ourselves. We become our own w

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