I hope you’re maintaining your spirits up and enjoying the warm weather we are having.
My sincere appreciation for the great reception to this free training that I am offering to everyone. It really is of great value for human relations and certainly will make for better relationships.
Now down to business:
You don’t have to agree with everything you hear, however, we must show empathy, not sympathy.
Objectively listen to the person speaking. Concentrate on what is being said, don’t get ahead of yourself thinking of an answer, just listen to the entire message, not just part of the message.
In a business setting it would go something like this:
“What I hear is that you have lost several sales this month because you could not give the buyers a price on specs they wanted to buy? Is that what you are saying”?
“Don’t feel down, we’ve all lost sales. Please, don’t feel bad about it, it really is not your fault”.
There are other styles os empathetic listening, if you want more examples, please drop me a line at my email: firstname.lastname@example.org or fill out the form below.
These are Critic Mode, Defensive, Interrogator and the Diagnostic Mode. (Speaker)
We will end this session with some listening tips that you can start using immediately.
Eliminate distraction. Such as shuffling through papers, appearing distracted by something, (looking blank) writing or reading notes, answering the phone, making a phone call.
Eliminate physical barriers if possible. The distance in which most people feel comfortable is around 3 feet. Never closer unless of course, the person is in your personal circle.
The information I am making available to you may be known to you already so this will help as a “brush up” on these skills. If you are new to this type of training I suggest you apply one thing at a time. Once you master the one that interested you go the next. I suggest you don’t try to remember all of them at once.
This is a great tool for those that deal with clients and a great tool to improve communication with your family and social circle.o
Next blog we will talk about using body language effectively (a separate blog on body language will be done at a later date. Please let me know below, if you would like more examples for better understanding or if you have any comments or would like to be on our email list. Please share with your friends and keep coming back for more. Thanks!
Keep well and be happy,