We are about to conclude for now our Communication blog so we can go on to other valuable information. There is so much that comprises having a happy life, it is not just one particular thing such as having good social skills, good manners and of course being able to communicate effectively with other people, both socially and in business. In life we don’t have one roll, we have many and certainly some of them very stressful.
Okay, let’s go on to good Listening Skills. I remind you that if you notice there are a few you are lacking, try applying one at a time so you can integrate it easily into your daily life. I always say that having the interest to be the best you can be is like having a diamond in the rough, then slowly it gets polished and it becomes a precious stone.
Listening & Communication Skills
- Listen do not just Hear.
- Do not interrupt the speaker while they are expressing their thoughts.
- Do not get distracted by other things. (phones, papers, etc.)
- Do not get ahead of the speaker to comment on what they just said, wait until they are finished.
- Do not think about your answer while the speaker is talking, you may miss something important. Listen carefully to what they are saying.
- Do not raise your voice, when it is your turn to speak.
- Be observant of the tone of voice you use when you reply.
- Do not use slang when you reply to the speaker.
- Do not appear restless (Remember body language speaks loudly).
- Control your facial expressions.
- When in doubt about something the speaker has said, repeat it back to them. For example: “You said the sale was not successful because of our company’s negligence? Is that correct? When you repeat back to the speaker what they said they may well correct themselves. i.e. “Well, I did not exactly mean….) Or you may want them to repeat it because you missed something or you might have misunderstood something. It is okay to take notes while they speak the subject that you may want to be clarified.
- Do not rush to answer, you may want to think for a minute about what you just heard so you can better express your side.
Keep in mind we have two ears. The only way we know the other persons’ point of view or argument is if we listen, not only what they say, how they, their body language, the tone of voice and their vocabulary.
Getting ahead of the speaker is one of the greatest problems in communication if you can control the impulse to get a word in you might surprise yourself, you may learn something you never knew (Like a slip of the tongue by the speaker, or a lie, try it.)