EFFECTIVE COMMUNICATION

__Hello friends:

 As I promised from the very beginning I will try to provide you tools to make your life easier.  Of course, that is a tall order because it is not just one thing we need to do to have a good balance in our lives and make that journey to happiness easier, however, I will try.

The last blog we covered attitudes which requires a lot of soul-searching and admit you have not only a relationship problem, you have a “chip on your shoulder” and you certainly have serious communication problems.  So let’s see what I can do to shed some light to better those situations.

This information will be shared in segments primarily so it can be internalized and applied to your daily life.  This is one of the Seminars I offered to Fortune 500 companies to increase productivity and communication. I hope you benefit from it.

Part I

COMMUNICATING SUCCESSFULLY

Understand the four ways people express themselves.

Understand the 4 ways people listen to each other,

ASSUMPTIONS

Assumptions can lead to mistakes, misunderstandings, and strained relationships when treated like facts.

  • Jumping to conclusions
  • Focusing on intentions
  • Thinking you know best
  • Stereotyping                                                                  

Instead:

  • Treat everyone as an individual
  • Listen first
  • Avoid generalizations
  • Communicate first act second
  • Assume the other person means well

THERE ARE FOUR APPROACHES TO SPEAKING AND LISTENING

 

SPEAKING

  • Aggressive Speaking
  • Non-assertive Speaking
  • Passive-Aggressive Speaking
  • Assertive Speaking-     Direct, positive, confident. Point is clear a

                                                     and you maintain respect for others.

LISTENING

  • Passive Listening
  • Selective Listening
  • Attentive Listening
  • Active Listening- Non-verbal and verbal feedback allowed

                                           Express that you understand the message

                                           Demonstrate that you understand the message

 

HOW DO  YOU FEEL WHEN SOMEONE REALLY LISTENS TO Y0U?

This we will discuss in our next blog….stay tuned. If you want a free copy of script please let me know I will send it to you, free of charge of course.  Won’t you share this training with someone who can benefit from it?  Thanks.

Ann