PART 2 – ON EFFECTIVE COMMUNICATION

Hello again,

I hope you have enjoyed these long weekends we have had, at least for some people.  I’ve been babysitting a sprained muscle.  The show must go on.   I sincerely hope you are pleased with this free training on communications, feel free to share it and I would love it if you have found it beneficial.

PART TWO

The Power of Active Listening

                                  How to do it and what makes it work!

I want to add a thought here, there are things you should be aware of in order to capture the whole message. You have to tune into the feelings behind the facts.

 *Words 7%  *Tone of Voice 38% * Body Language 55%

Impressive how we say more with our body language than with the words we express, perhaps I can do a body language blog to compliment this one on body language, it’s up to you if you are interested, let me know.

Things you should do and shouldn’t do:

  • Show respect – in a business setting it is important that you do not interrupt the speaker, just listen. Do not read papers or speak on the telephone.  In a personal level put the phone on silence if it is a social visit or a lunch or dinner. Even if you are having dinner with your family cell phones should not be there. If your child is speaking to you because she or he wants your attention, please have the phone wait, your child is more important unless of course, you are waiting for an emergency or important job offer.

  • Keep eye contact – Some people are shy and they do not like looking at people in the eye, bad thing to do. You can focus if it is easier for you to look what we call “the third eye” it will have the same effect. Whatever you do, do not look away or for that matter stare.

  • Be very careful not to make facial expressions that are unpleasant or may reveal how you are feeling particularly if you are feeling negative.

  • Maintain a receptive body language. Such as; do not cross your arms, scratch your ears….you need the body language course for more. Just be relaxed and attentive.

  • Do not be judgemental. Do not think of the answer before you speak, you may lose a comment or observation that is important. Do not interrupt wait until the speaker is finished with his thought. Do not be sarcastic or rude.

     

Verify what the person said, particularly in business or even socially if it will clarify the issue. It also serves as a defuser, because sometimes the speaker will say “Oh, no I did not mean to say that.”So it serves as an opportunity to clarify what the speaker really wanted to say or changed his/her mind. 

 

I think you have enough to internalize for one day.  Remember to try these observations, because otherwise, they will not be of benefit to you.  I would appreciate it if you share.  Look for my next blog on this subject and I hope your life will get richer for it and that makes you happy.

If you have any comments or questions, please feel free to contact me, please click here Contact

Be well, keep smiling and be happy,

Ann